Privacy statement
Effective November 5, 2026
Service Labs is run by Service Labs Group ("we", "us") for the program that invited your company. This statement explains what we collect when you use Service Labs, why, who helps us run it, and the choices you have.
Who is responsible
Service Labs Group, 6412 Jackpine Dr, Bellvue, CO 80512, United States. Questions about this statement or your information: privacy@servicelabsgroup.com, or Contact us when you are signed in.
What we collect
Your sign-in. Your name and email address, and records of sign-in links we send you. When you sign in, we set one cookie to keep you signed in. We do not use advertising or tracking cookies.
Your agreement to the Terms. When you agree to the Terms of Service, we record which version you agreed to, and when.
A demo link. If someone sent you a demo, we store the email address the link was sent to, when it was opened, and the demo's activity. The demo uses one cookie while it is open.
Your company profile. What you or your colleagues enter: the company name, address, phone, website and button link, logo, temperature unit, products and services, and service-area cities.
Your settings and content. The content in your collection and your settings for it (closing card, sound, video settings), the videos we make for you, and the pages you approve.
Messages you send us. What you write on the Contact us page, the category you choose, an optional screenshot, and the page you came from.
Activity on your website. When the player is on your website, it counts loads, plays, full views and button presses, with the address of the page (without anything after a "?"). It sets no cookies and records no IP address or other information about the visitor. We show these totals to you as Website activity.
Choices remembered in your browser. Some pages remember a choice, such as the email or website program you picked, in your browser's own storage. It stays on your device and is not sent to us.
Request logs. Our hosting providers keep short-term logs of requests, which can include IP addresses, for security and troubleshooting. They are kept for 30 days.
Why we use it
- To run Service Labs: sign you in, show your content with your company's details, make your videos and pages, and publish your player.
- To show you how your content performs.
- To answer your messages. We use an AI service to sort each message by topic and urgency, so urgent problems reach a person first. The AI receives only the message, its category and the title of the related content, not your name, email or company. The AI provider does not keep the message and does not use it to train its models.
- To keep Service Labs secure and working.
We do not sell your information, and we do not use it for advertising.
Who helps us run it
We use service providers for hosting and file storage, email delivery, encrypted backups, address suggestions while you fill in your profile, and the AI sorting of Contact us messages. They act only on our instructions and may use your information only to provide their service to us. Your information is stored in the United States. If you are in Canada or Australia, it is stored and processed outside your country. You can ask us for the list of providers at privacy@servicelabsgroup.com.
How long we keep it
- Account and profile information: while your company uses Service Labs, and 90 days after it stops.
- Website activity events: 13 months; daily totals after that.
- Contact us messages: two years after the message is closed.
- Request logs at our hosting provider: 30 days.
- Backups: replaced and deleted files stay in the backup for 90 days.
Your choices and rights
You can see and change your profile and settings in Service Labs at any time. To get a copy of your information, correct it, or have it deleted, use Contact us or write to privacy@servicelabsgroup.com. We answer within 30 days. If you are in Canada or Australia, you can also complain to your country's privacy commissioner.
Children
Service Labs is a service for businesses. It is not meant for children, and we do not knowingly collect information about them.
Changes
We will change this statement when Service Labs changes. The date at the top shows the latest version. When a change requires it, we will tell you by email.